Showrooming and webrooming are both big consumer trends that are changing the retail landscape, as alternative channels of purchase proliferate. The first one refers to checking out a product in-store and then buying it online, such as on eCommerce sites like Amazon, for a better price. The latter is the opposite; it’s about researching products online and then heading to a store to complete the purchase.
According to a Harris poll, 46% engage in showrooming. That means that almost half of in-store visitors leave the premises without buying on the spot. That is a huge revenue loss for both online and offline retail sectors.